Frequently asked questions

Quick answers about the PocketPower programme, medical review, assessments, privacy, payment, and daily recovery support.

Getting Started

What is PocketPower?

PocketPower is a private digital programme designed to support addiction recovery from home. It combines medical intake, GP review, daily check-ins, workbook guidance, and recovery support in one secure platform.

Who is the programme for?

The programme is for people who want structured support for addiction recovery and want to begin from home. Suitability depends on information provided during registration, assessment, and medical intake.

Can I start privately?

Yes. The programme is designed to be private and discreet. You complete onboarding online and only authorised members of the PocketPower clinical team can access your programme information.

Medical Detox & Safety

Is this a medical detox programme?

The paid You Get Clean pathway includes a structured medical intake and GP review. The clinical team uses your information to assess safety, withdrawal risk, medication considerations, and the right level of support.

Does everyone qualify for home detox?

No. Home detox is not appropriate for everyone. If your intake shows risk factors that require higher-level care, the clinical team may recommend a different or more urgent route.

What if I have serious withdrawal symptoms?

If you experience serious symptoms or feel unsafe, you should seek urgent medical help immediately. PocketPower is not a replacement for emergency care.

Will I speak to a GP?

On the paid pathway, GP consultation and clinical review form part of the programme. The GP reviews your information and guides clinical decisions where appropriate.

Assessments & Personalisation

Why do I complete assessments first?

The assessments help the programme understand your current state, personality context, root-cause patterns, and recovery needs before your programme plan begins.

What is the Root Cause Indicator?

The Root Cause Indicator is a structured assessment that helps identify deeper emotional and behavioural patterns that may shape addiction and recovery.

Daily Programme

What do I do each day?

You complete daily check-ins and workbook reflections that help track mood, craving, sleep, progress, and the deeper patterns behind the behaviour.

How long is the paid programme?

The You Get Clean pathway is structured around a 14-day programme with medical intake, GP review, check-ins, workbook guidance, and ongoing programme activity.

Is there a free option?

Yes. You Get Support is the free pathway. It gives access to recovery tools and support features without entering the paid medical detox pathway.

Privacy, Payment & Support

Is my information private?

Your information is handled through secure systems and is only available to authorised people who need it to deliver, review, support, or maintain the service.

What happens after payment?

After payment, your medical intake unlocks. Once completed, the clinical team can review your information and prepare the next steps in your programme.

Who do I contact in an emergency?

For medical emergencies, contact emergency services, go to your nearest emergency room, or call the Substance Abuse 24-hour Helpline on 0800 12 13 14.

PocketPower is a clinical wellness programme. For medical emergencies contact 10177 or the Substance Abuse 24-hour Helpline on 0800 12 13 14.